- Order Processing Time:
- Production: 3-5 business days (may increase during special occasions or for special products).
- Shipping: Orders print and ship Monday-Friday. Some items may ship separately.
- Delivery Time:
- United States: 7-15 business days (may increase during special occasions or for special products).
- Worldwide: 10-25 business days.
- Shipping Rates:
- US: $5.99 Shipping Fee.
- Other countries: $11.99 Shipping Fee.
- Multiple Packages and Shipments:
- Orders may arrive in multiple packages and shipments, depending on the type, quantity, and weight of items.
- Delivery to Multiple Addresses:
- Multiple addresses for a single order are not accepted. Place separate orders for delivery to multiple addresses.
- Delivery to PO Boxes or Military APO/FPO Addresses:
- Shipments to PO Boxes are supported, but not to Military APO/FPO addresses.
- VAT Taxes:
- International shipments from the US are shipped DDU (Delivered Duty Unpaid), and VAT taxes are not charged. Recipients are responsible for taxes, duties, and customs fees.
- Adjusting Order Information:
- Contact [email protected] within 12 hours of order placement to adjust order information. Once shipped, redirection may be possible through the regional post office.
- Lost Orders and Wrong Address:
- If the order does not arrive within 45 business days, contact [email protected] for assistance.
- Claims for late delivery filed after 60 business days from the order date will be rejected.
Customer service is prioritized, and inquiries can be directed to [email protected] for assistance.